Cookie Policy
Learn how Textellent uses cookies and similar technologies, and how you can manage your preferences.
Last Updated: November 24, 2025This Cookie Policy explains how Textellent, Inc. (“Textellent”, “we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit textellent.com and any related pages or subdomains (the “Sites”), or use our web and mobile applications (the “Services”).
This Cookie Policy should be read together with our Privacy Policy, which explains more broadly how we collect, use, and protect personal information.
Note: This Cookie Policy is a general informational document and is not legal advice.
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, work more efficiently, and to provide information to the owners of the site.
In addition to cookies, we may use other similar technologies, such as:
- Pixels and web beacons – small graphic images embedded in pages or emails that help us understand how content is viewed and interacted with
- Local storage – data stored in your browser that allows certain features to function properly between visits
- Software development kits (SDKs) – used in our mobile applications to provide similar functionality to cookies
Throughout this Cookie Policy, we refer to all of these technologies collectively as “cookies” for simplicity.
2. Types of Cookies We Use
We use the following categories of cookies on our Sites:
| Category | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Required for core site functionality, such as logging in, navigating pages, and maintaining your session. Without these, parts of the Sites may not work properly. | No — these are necessary for the Sites to function |
| Performance & Analytics | Help us understand how visitors interact with our Sites (e.g., pages visited, time spent, errors encountered) so we can improve performance and content. | Yes, in most regions |
| Functional | Remember choices you make (such as language or display preferences) to provide a more personalized experience. | Yes, in most regions |
| Advertising & Marketing | Used by us and our advertising partners to deliver more relevant ads and measure the effectiveness of marketing campaigns. | Yes |
Session vs. Persistent Cookies
Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period of time, or until you delete them, and help recognize you when you return to our Sites.
3. Third-Party Cookies and Services
Some cookies on our Sites are placed by third-party service providers, not directly by Textellent. These third parties may include:
- Analytics providers (such as Google Analytics, accessed via Google Tag Manager), which help us understand site usage and traffic patterns
- Advertising and marketing platforms, which help us measure and improve the effectiveness of our campaigns
- Customer support and chat tools, which help us provide live assistance on our Sites
Retention.com and Similar Services
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses.
Opt-Out Option
You may opt out of receiving this advertising by visiting: https://app.retention.com/optout
These third parties have their own privacy and cookie policies, and we encourage you to review them directly to understand how they use cookies and process information.
4. How We Use Cookies
We use cookies and similar technologies for the following purposes:
To Operate Our Sites
- Keep you logged in and maintain your session as you navigate the Sites
- Remember items in forms you’ve started filling out
- Support core security functions, such as detecting fraudulent activity
To Understand and Improve Our Sites
- Analyze traffic, page views, and how visitors move through the Sites
- Identify and troubleshoot technical errors
- Test new features and measure their impact
To Personalize Your Experience
- Remember your preferences across visits
- Show you content relevant to your interests and prior interactions with our Sites
To Support Marketing and Advertising
- Measure the performance of our marketing campaigns
- Deliver advertising that may be more relevant to you on other websites
5. Cookies and Similar Technologies in Our Mobile App
Our mobile applications do not use traditional browser cookies, but may use comparable technologies such as device identifiers and software development kits (SDKs) to:
- Maintain your login session
- Understand app performance and usage
- Diagnose and fix crashes or errors
You can control certain permissions related to these technologies through your device’s operating system settings.
6. Your Cookie Choices
You have several options for managing cookies on our Sites:
Manage Cookie Preferences- Cookie Consent Tool: Where required by law (for example, in the EEA/UK), a cookie consent banner or preference center will be displayed on our Sites, allowing you to accept or decline non-essential cookies.
- Browser Settings: Most browsers allow you to refuse or delete cookies through their settings (see Section 7 below).
- Third-Party Opt-Outs: Some third-party advertising and analytics providers offer their own opt-out tools (such as the Retention.com opt-out link in Section 3).
Please Note
Disabling or deleting certain cookies, including essential cookies, may affect the functionality of our Sites and prevent some features from working properly.
7. Browser-Specific Cookie Controls
You can manage or delete cookies directly through your browser settings. Instructions for popular browsers can typically be found here:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data
Because the specific steps may change as browsers are updated, we recommend checking your browser’s official help documentation for the most current instructions.
8. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) signal that lets you indicate a preference not to be tracked across websites. There is currently no consistent industry standard for how websites should respond to DNT signals.
At this time, our Sites do not respond to DNT signals. We will update this Cookie Policy if our practices change as standards evolve.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or applicable law. When we do, we will revise the “Last updated” date at the top of this page.
Your continued use of the Sites after the effective date of any changes indicates that you have read and understood the updated Cookie Policy.
10. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
Textellent, Inc.
Email: privacy@textellent.com
Questions About Cookies?
We’re here to help. Contact our team for any cookie or privacy-related inquiries.
Contact Us