Business Text Messaging for Enterprise
The quality and consistency of your enterprise-level communications can mean the difference between success and stagnation. Textellent delivers a world-class, scalable texting solution that maximizes every stage of the customer journey — especially for multi-location organizations.
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Texting Provides Many New Options for Creating New Customer Experiences
The quality and consistency of your enterprise-level organization’s ongoing communications with customers, prospects and employees can mean the difference between success and stagnation. Textellent delivers a world-class, scalable business texting solution that maximizes the potential of every stage of the customer journey while ensuring consistent messaging across your enterprise — especially those with multiple locations.
Powerful Texting Across Every Business Function
Enhanced Marketing & Brand Awareness
- Text-enable local business lines for customer communication
- Build up text marketing lists with tagging for easy segmentation
- Templates and media libraries drive brand consistency
Sales & Customer Connections
- Speed-to-the-Lead engages prospects immediately
- Drip campaigns move prospects forward
- Meetings made easy with Textellent automated scheduler
Employee & Partner Communications Simplified
- Inform employees quickly with group messaging
- Employees get 1:1 real-time text support
- Assign workflow easily
More Effective Ecommerce & Customer Service
- Provide text opt-in opportunities for future marketing
- Confirm customer orders & status
- Mail merge features personalize and contextualize messages
Built for Scale. Designed for Enterprise.
Every capability is purpose-built for large, multi-location organizations that demand consistency, compliance, and control at every level.
Customizable Text Campaigns Using “Rules Engine”
Textellent lets you create automated text campaigns to match business requirements while reducing both “time to market” and cost of ownership — so you can deliver new and unique customer experiences at scale.
System-Wide Visibility, Manageability & Controls
Dashboards monitor campaigns, compliance, and results at aggregate and local levels with custom BI reporting.
Adoption & Support Management Tools
See which locations have adopted campaigns, identify best practices, quantify opt-out rates, and support those who need assistance.
Unparalleled SMS Campaign Creation, Execution & Management
Create brand-approved campaign templates using a media library of approved images for effective SMS & MMS campaigns. Execute national campaigns on behalf of distributed locations with one-click activation.
Don’t Reinvent the Wheel
A corporate HQ module lets you publish and maintain a library of text campaign templates to share with branch offices.
Compliant from the First “Hello” — Supported by AI
Create compliance-based opt-in programs with contextualized, system-generated responses uniform across the enterprise. Built-in AI detects negative sentiment and auto-unsubscribes recipients — protecting your brand more completely.
Built-In Extensibility & Scalability from the Ground Up
Hosted in the secure cloud — compliant with robust security standards — with proven 99.99% uptime. Purpose-built for large, multi-location organizations capable of quickly delivering large message volumes.
Encryption and Security
Industry-recommended key-management, strength protocols, and multi-factor authentication to combat phishing and ransomware.
Right Message, Right Person, Right Time
Create new revenue streams by effortlessly segmenting customers using tags and automating text promotions based on customers’ past purchases, preferences, and behaviors.
Ever-Improving Enterprise Text Campaigns
Interactive preview and test features with open rate insights to build ever-improving campaigns.
Nurture Prospects & Shepherd Customers
Pre-program sequences for top-of-funnel campaigns or post-sale onboarding journeys — all triggered automatically.
Make Employee Follow-Up Happen — Textellent’s Experts
We can program a series of actions with a follow-up cadence to keep the conversation going, follow up with challenging customers, celebrate review stars, and so on — ensuring nothing falls through the cracks.
Tap Our Experts
Challenge us to design, configure, test and implement a solution that’s uniquely for you and your customers.
Integration Tools Sync with Existing Systems
Discover how the next generation of texting can redefine how you communicate while tying into your existing platforms in real time.
Unparalleled API & Integration Options
Sync message exchanges, appointments, and events in real time to existing backend systems — APIs, Zapier, native integrations, embedded frames, and Chrome extension all available.
A Reliable, Scalable Network
Best-in-class network ensuring fast, reliable message delivery and constant full-spectrum system monitoring with unlimited bandwidth during peak volumes.
Textellent Experts — Your Strategic Partner
Don’t just adopt a generic solution. Challenge Textellent’s experts to build something uniquely tailored to your organization and customers.
Imagine a large retailer with a large e-commerce business and a strong loyalty program. Local managers are encouraged to maintain promotions to their most valued customers providing updates. Textellent’s unique ability to customize, configure and automate a unique set of top-of-funnel outreach means the company can easily provide brand-approved messages with personalized variables and flows tailored to their customers.
Corporate marketing sees exactly how their text messaging will affect the organization, and Textellent is personalized for their markets. Corporate marketing can easily monitor the roll out and results.
Scale Your Enterprise Communications with Textellent
Join enterprise organizations that rely on Textellent to deliver consistent, compliant, and high-impact text messaging across every location and team.